Applicant & Member Support for TennCare CHOICES

Applicant & Member Support for TennCare CHOICES, Employment and Community First (ECF) CHOICES & Katie Beckett Waiver Programs

LTSS stands for long-term services & supports. TennCare provides several long-term services & supports programs including: CHOICES, ECF CHOICES, and Katie Beckett. The Beneficiary Support System provides information and support to applicants and/or members of these TennCare programs.

Do you want to see if you can get TennCare now? You can apply online using TennCare Connect at www.tenncareconnect.tn.gov.

Do you need help applying for TennCare?

Call TennCare Connect for free at 1-855-259-0701 to get help over the phone.

Do you have a disability? Someone can even come to your house to help you apply for TennCare. Just call your local Area Agency on Aging and Disability (AAAD) at 1-866-836-6678. It’s free.

Do you need help getting Long Term Care or want to apply for a Medicare Savings Program? https://www.tn.gov/tenncare/long-term-services-supports/how-to-apply.html

Do you want more information about TennCare? www.tn.gov/tenncare

For information about choice counseling or help with choosing a health plan:

Call 1-866-836-6678 for free from anywhere in the state to be directed to your nearest Area Agency on Aging and Disability (AAAD)

Disability Rights TN (DRT) contracts with TennCare to help people who are enrolled, or would like to enroll, in the CHOICES, ECF CHOICES, and Katie Beckett waiver programs. This is called the Beneficiary Support System.

Here are some ways the Beneficiary Support System can help you:

Explain TennCare member rights and responsibilities
Answer questions about TennCare programs
Communicate with TennCare ofn your behalf
File and resolve concerns or complaints
File appeals or find out about an appeal you’ve filed
Connect you to help so you can apply for CHOICES, ECF CHOICES, or Katie Beckett
Answer other questions about your TennCare benefits or community supports available

If you need help or have a question:

Call your TennCare health plan:

Amerigroup: 1 (800) 600-4441 TTY: 711
BlueCare: 1-800-468-9698 TTY: 711
UnitedHealthcare: 1-800-690-1606 TTY: 711

Contact your care coordinator or support coordinator with your TennCare health plan

Call TennCare Connect for free at 1-855-259-0701

Call TennCare LTSS Help Desk for free 1-877-224-0219

We obey federal and state civil rights laws. We do not treat people in a different way because of their race, color, national origin, language, age, disability, religion, or sex. Do you think we did not help you or you were treated differently because of your race, color, national origin, language, age, disability, or sex? To report different treatment to TennCare, find more information at: https://www.tn.gov/tenncare/members-applicants/civil-rights-compliance.html or email: HCFA.fairtreatment@tn.gov.

You may also contact the Beneficiary Support System at DRT. This service is free.

Contact DRT

There is no cost for any services.

Call DRT for free at 1-888-723-8193

Email DRT at benefitshelp@disabilityrightstn.org

Make sure to include this information in your email:

Your name or name of person needing help
Call back number
Best call back time
Email address
Other information about your question

DRT has interpreter services, translation services, and other aids available at no cost to you. Tell DRT if you need this kind of help. We do not allow unfair treatment in TennCare. No one is treated in a different way because of race, beliefs, language, birthplace, disability, religion, sex, color or age.

After you contact DRT, your issue will be reviewed by Support Specialists. Here’s what can happen next:

You may receive information and resources to help solve your issue.
You may be referred to DRT’s intake team to further explore your case.
You may be referred to TennCare, your TennCare health plan, or someone else for next steps. DRT can help with these next steps.

Long-term Services & Support